Return & Refund Policy

At TANA Activewear, your satisfaction is our priority. If you’re not fully satisfied with your purchase, 

you may return or exchange your items under the terms below:

 

 1. Eligibility for Returns & Exchanges

• You may request a return or exchange within 7 days of receiving your order.

• Items must be:

       Unworn, unwashed, and unused.

       In their original packaging with tags attached.

       Free from stains, odors, or damage.

• Proof of purchase (order confirmation or receipt) is required.

 

 2. Non- Returnable/ Non- Exchangeable Items

• Innerwear, undergarments, or socks.

• Items purchased on final sale or marked as non- returnable.

 

 3. Process for Returns & Exchange

• Contact us at support@tanaactivewear.com within 7 days of receiving your order, stating your order number and reason for return/ exchange.

• Our team will provide you with return instructions and the return shipping address.

• Ship the item back to us using POS Malaysia or a courier of your choice. Please note:

       Return shipping costs are borne by the customer, except for defective or incorrect items.

       We recommend using a trackable shipping method.

 

 4. Refunds

• Refunds are issued only for eligible returns and will be processed within 14 business days after we receive and inspect your item.

• Refunds will be made to the original payment method used at checkout.

• Shipping fees are non- refundable, except in cases of defective or wrong items delivered.

 

 5. Exchanges

• Exchanges are subject to product availability.

• If the requested size or item is unavailable, you may choose an alternative item of equal value or request a refund.

 

 6. Defective or Wrong Items

    If you receive a defective or incorrect item:

• Contact us within 7 days of receiving your parcel with photos of the issue.

• We will bear the cost of return shipping and send you a replacement at no extra charge.

 

 7. Late or Missing Refunds

    If you haven’t received your refund after 14 business days:

• Check your bank account again.

• Contact your credit card company or bank.

• If the issue persists, email us at support@tanaactivewear.com

 

 8. Contact Us

• For return and refund inquiries, please reach us at:

       TANA Activewear Sdn Bhd

       Email: tanaactivewear@gmail.com

       Email support: support@tanaactivewear.com

       Phone number: +60148114803